Refund policy

Nabbe Trading Co., Ltd.

Return Policy

Effective Date: April 11, 2023

1. Return Deadline: From the date of receiving the product, you must submit a return request within 3 days and return the item within 7 days from the date of the return request. Requests submitted beyond this period will not be accepted.

2. Return Conditions: Please ensure that the product is in its original, undamaged condition, free from any signs of use or damage, and includes the original packaging with all accessories. Due to personal hygiene concerns, cosmetics, skincare, etc., cannot be accepted for return.

3. Damages Caused by Customer: Damages to the product caused by personal reasons (such as self-modification, [other reasons]), improper handling, normal wear and tear, unauthorized repairs, misuse, negligence, accidents, alterations, incorrect installation, tearing, tampering with labels, anti-counterfeit marks, and similar actions will not be eligible for returns or exchanges.

Return Process

a. Contact Customer Service: If you decide to return an item, please initiate contact with our customer service through the email provided on our website.
b. Application Review: We will review your return request to ensure it meets the conditions outlined in our return policy.
c. Return the Product: After your return request is approved, please follow the provided instructions to return the item. Please note that you will be responsible for the return shipping cost.
d. Inspection and Acceptance: Once we receive the returned product, we will inspect it. If the item meets the conditions of our return policy, we will proceed with the refund process.

Return Shipping Address: Please obtain the exact return shipping address by contacting our customer service. We recommend using a trackable shipping method to ensure safety and traceability.

3. Refund Policy

1. Refund Time: Once we receive and approve the returned product in accordance with our return policy, we will initiate the refund process. After approval, you can expect to receive your refund within several business days. The actual time for the refund to be credited may vary depending on the payment method or bank.

2. Refund Method: We will refund your payment using the same method you used for your purchase or the final decision will be determined by Nabbe Trading Co., Ltd. 

3. Refund Amount: The refund amount will include the price you paid for the purchased item, minus the return processing fee, and does not encompass any shipping costs or customs duties. The refund amount may be subject to reduction based on the condition of the item; in the event of damage or missing components, we will deduct an appropriate amount accordingly.

4. Disputes: If any dispute arises from a transaction, refund, or return, our company reserves the final decision.

Special Cases

1. Return Shipping Cost: If the product has quality issues or if we sent the wrong item, we will bear the return shipping cost. In other cases, the return shipping cost will be the responsibility of the customer who will be responsible for a 20% return processing fee based on the product's price.

2. Unaccepted Returns: To ensure your health and safety, we do not accept returns of specific items such as food, personal care products, or earrings. Additionally, all discounted or promotional items are not eligible for returns.

3. Damages or Loss during Improper Handling and Return Shipping:** The buyer assumes the risk for damages and losses that occur due to improper handling or during the return shipping process. [Website] will not provide any compensation or refunds for such cases.

4. Missing or Damaged Items: If you receive a product that is damaged or missing during the shipping process, please contact our customer service team immediately, and we will assist you as soon as possible.

5. Event and Promotion Decision: Our company reserves the right to modify, change, or suspend any event or promotion at any time. In the case of disputes, we will follow the relevant organizer's regulations or interpretations and may supplement them at any time. By participating in the event, you agree to be bound by this statement.

Contact Us

If you have any questions regarding returns or refunds, please feel free to contact our customer service team. Please note that this return and refund policy is only applicable to products purchased on our website. For products purchased from our authorized third-party online stores or physical stores, please refer to the respective return and refund policies. This policy is subject to adjustments at any time, so please check periodically for the latest information.